Refund policy

At The Beading Studio, we strive to provide each and every Guest with an experience that makes them feel confident in their purchase. We hope your selection brings you many years of enjoyment. However, if for any reason you are dissatisfied with your purchase, you may return your item based on our current Return and Exchange Policy.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original unopened packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thebeadingstudio.ca. You must include the reason for the return, your name, date of purchase, and invoice number (located on e-receipt). If your return is accepted we will send you instructions on where to send your package. You will be responsible for any return postage. We recommend you send your return in a bubble-padded envelope and use a traceable carrier such as Canada Post regular parcel. We will not be responsible for returns sent without tracing or arrived damaged and therefore will not be able to credit your return. Items sent back to us without first requesting a return will not be accepted.

 
You can always contact us for any return question at info@thebeadingstudio.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You can always contact us for any question at info@thebeadingstudio.ca.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.